The computers in locations such as the ICT Rooms, the Library, and the Music School are set up for staff and student logins. If you can't log in, it will be for one of three reasons.

1. You aren't entering the correct username and password.
   
   The most common cause of login difficulties is a forgotten or incorrect password. Check the caps lock key. If you are certain you are entering your password correctly, make sure there are no stray spaces before or after your username. If this all seems OK, it could be a problem with the computer.
2. The computer has been disconnected from the network.
   
   Check that the network cable is securely connected to the computer and to the wall outlet. Even if it seemed OK, restart the computer and try logging in again. If nobody can log into the computer, please report the computer number to ICT Services so it can be fixed!
3. Your account has been disabled.
   
   If you are a student, it is possible you have been caught behaving inappropriately on the computer system. Because of the monitoring systems we have in place, you may not even be aware you've been caught. Please visit ICT Services to clear this up.

When you have trouble printing, ask yourself the following questions:

1. Am I connected to the network?
   
   This only applies to laptops. If you can access email, surf the web or connect to file servers, then you are connected to the network. If not, see I can't get a working network connection, also on this page. On non-laptop computers, if you can log into the computer, you're connected.
2. Did I actually send it to the printer I thought I did?
   
   It is remarkably easy to send a printed document to the wrong printer! You can check the status of your recent print jobs, including which printer they went to. Just log into PaperCut and click Recent Print Jobs.
3. Do I have enough print credit?
   
   Students get a starting print credit, enough for around 200 pages consisting of mostly black pages and some colour. After this, you'll need to buy a print top-up card from ICT Services or from the College Library. You can check your available print credit through PaperCut.
4. Will the document print on a different printer?
   
   Perhaps the printer you chose has recently developed a problem. Try printing your document on another printer and see what happens. If you think you've found a faulty printer, please report it to ICT Services so it can be fixed!
5. Do other documents print?
   
   Maybe the issue is with the document itself. Try printing something you have successfully printed before, to confirm that you don't have a dodgy document.
6. Did I accidentally do it in US Letter?
   
   You should always set your printed pages to A4 or A3, and never to US Letter. You can check your paper size by selecting Page Setup under the File menu.

If you still have to contact ICT Services for printing help, please make sure you have answers to all of the above. If you tell us you've been through these steps, it will really speed up the diagnosis of your problem.

At College your ICT account has a thing called a Keychain, which looks after your passwords. These are all protected by a single password — your Keychain Password. As long as your Keychain Password is the same as the password you use to login, the Keychain will be unlocked for you each time you login and everything will work fine.

But, if you've come to us to have your password reset, or have used our web Change Password system to do it yourself, your Keychain Password won't have been changed. This means that your Keychain Password is now different to your login password, and your Keychain can no longer be unlocked for you automatically.

When this happens, applications such as Safari will start asking you (over and over again) about the Keychain.

We've installed some software onto the computers to help you manage your Keychain Password after a password change. Each time you login, the computer will bring up a warning if your Keychain couldn't be unlocked.

All you need to do is enter your old password (if you know it), and your new password, and click Change.

If you've forgotten your old password, just enter your new password and click New Keychain.

Either way, your Keychain will be fixed, and you'll stop receiving the annoying Safari messages.

It's good to change your password regularly.

Log in to eMinerva. Once you are logged in then you are presented with your workspace screen. If you aren't looking at your workspace then click the "Workspace" button at the top right.

The Workspace has several tabs along the top of its window. Choose the one labelled "Preferences" and look towards the bottom of the new window. There are two fields - one for your new password, and one to confirm you typed it correctly. Once you have entered your new password twice click "save Preferences" and you are done

In order to change your eMinerva password you'll need to log in to the system. If you can't do that because you don't know what your password is then these instructions will be of no real use to you. Contact Karl and he'll be able to reset your password.

ICT Services can only provided limited on-the-spot training if you find yourself unsure how to achieve certain results with the software you're using. Before you come and see us, here are some tips that might get you back on track:

1. Try the built-in help. When you get stuck with an application, often its own help contains exactly the answer you need. Look for a menu called Help along the top of the screen, usually to the right of the other menus. Most applications let you browse or search their manual from here.
2. Try asking Google. Chances are that somebody else has had the same question as you at some point, so it pays to try a Google search.
3. Try your colleagues or teacher. Somebody nearby might have an idea, so why not try asking around?

If you've exhausted the application's built-in help, searched Google, and asked others around you, your last resortis to contact us.

There are only realy three things that this could possibly be:

1. Are you absolutely sure you are putting the right password in?
   
   Really, absolutely, 100% sure? And it was your email password? We only ask because the single most common cause of email trouble is an incorrect password.
2. Do you have a network connection?
   
   On a laptop, no network equals no email. Can you surf the web? Get into the file servers? If not, see I can't get a working network connection, also on this page. On non-laptop computers, if you can log into the computer, you're connected.
3. Is FirstClass looking for the right server?
   
   Click the Setup button on the FirstClass login window. Make sure you can see fc.christscollege.com in the Server area. If it's missing or incorrect then enter it and click Save.

If all of the above seem OK then it might be a general issue with the email system. Ask your colleagues if they are experiencing the same trouble, or try again in 5 minutes. If you still have a problem then contact ICT Services.

On non-laptop computers, if you can log in, your network connection is fine.



On a laptop, if you can't log into the email system, access the file servers, or get to any web sites, you have a problem with your network connection.



First, if you have a separate "location" set up on your computer, say for home broadband, make sure you are switched to the College location. If that seems OK, check your network connection like this:

1. Click the Apple Menu
2. Select System Preferences
3. Click on the Network icon
4. Make sure you are on Show: Network Status

You should see that Built in Ethernet has a green light. If it has an orange light, your cable is OK but the computer isn't getting a network address, so you should contact ICT Services.



If the light is red, your computer doesn't think your network cable is working. Check that the cable is securely connected to the computer and to the wall outlet, and try another network cable. If this is the first time you've used this wall outlet, it may not be live — contact ICT Services to check.

There are a couple of things you can try before you need to make the long journey to ICT Services:

1. Flip the machine over and push the small button on the battery.
   
   A good charge is indicated by one or more steady lights. If there's a single flashing light, or no lights at all, your battery is very low. Plug the laptop in and try again. If you still get no action, bring your computer to ICT Services.
2. Increase the screen brightness (using the F2 key).
   
   A laptop with with the screen turned right down can look a lot like a dead laptop. If that's the case, tapping F2 a couple of times will make the screen blink into life. If the computer was just asleep, this will also cause it to wake up.
3. Try performing a reset.
   
   On rare occasions, something strange goes wrong and the computer just won't turn on despite having power. In these cases you can hold down the command (Apple) and control (ctrl) keys and press the power button. The computer should restart, but this step should only be used as a last resort.

If all of the above fails then it sounds like we need to see your laptop. Now is not the time to start wondering if you have a recent backup — hopefully you can bring your machine over to us with the knowledge that your data is tucked away safely on the laptop, and in another location!

There are a lot of applications installed on the school Macs, and even more software avilable for download to suit almost any task you would care to name. A big list is available here

If you see anything missing - either a common task or a piece of software to do a certain task then let us know and we'll add it in.

We're not going to lie to you: You have a significant issue on your hands, and it requires immediate attention.

1. Stop reading this web page
   
   Your computer is on fire, and you're using the web?
2. Locate the nearest fire extinguisher
   
   Check the walls for a red cylindrical thing, they are usually around somewhere. Your computer and the surrounding environs will be significantly damaged if the overhead sprinklers kick in, so you'll want to move fast.
3. Put the fire out with the extinguisher.
   
   Fire extinguishers generally have instuctions on them, and they are quite good at putting fires out.

If all of the above fails then you might need to run away. Don't forget to raise the alarm. And please do not bring your laptop over to ICT Services until it is no longer in flames.